Quality Management Systems
Our Quality Management Systems ensure your business stays in control and follow robust processes. As many manufacturing businesses have big customers that have their own unique processes, you need a system that is capable of delivering all of their requirements. We have helped businesses develop OEM specific modules to provide the evidence and numbers to address claims against them.
Customer Quality Management & 8Ds
Management of complaint reports and the handling of 8D's is essential to every automotive manufacturer. The missed deadlines can be very costly not only from a monetry perspective, but also for your reputation. By measuring the costs and quality issues brought against your company, you will be able to justify the benefits of changes within your business. You will then be able to measure the succes of those changes.
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8D's can be a difficult area because every OEM has their own format. We have developed systems for this, so that all of the information is in one place, but recorded and output for each OEM's needs.
Supplier Quality Management
Some of our customers have hundreds of supplied parts. Managing their supplier quality and supplier complaint reports, supplier recharge, and supplier warranty is a time consuming task. This is one activity that is perfect for automation and one of our biggest success stories for automation.
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Live Supplier League tables and KPI's help to identify and encourage suppliers to perform better. Get in touch with us if you would like to know more.
System Audits
System Audits are essential to improving quality. Find out which processes do not exist, or are poorly documented. Ensure processes are being followed. Check that the processes are up to date and suitable.
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Quality in the processes that delivers the products or services will have a huge impact to the customer.
Layered Process Audits
Layered Process Audits is the policing of production lines at different levels. Frequently and randomly testing stations to ensure they are doing what they should be doing. Keeping everyone on their toes. Updating procedures that have not been updated. Making sure everything is in it's place. Ensuring the operators are trained. All of the tools are in place and good working order for the operator.
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Then, managers come down and do similar activities at a higher level.
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If you are not doing this, then you are missing easy opportunities to prevent problems reaching the customer.
Warranty Parts Management
Every OEM has their own Warranty processes, and warranty is an expensive activity to get wrong. If you are a director that is not measuring or aware of your warranty cost, check it out. It could be higher than you realise.
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The costs can be dramatically improved just with better parts, timing, and reporting management.
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We have built systems to help our customers manage their warranty and refute customer claims. These systems have paid for themselves 100x over every year.