Portals
Portals can improve communication between customers, suppliers, and staff. They can also reduce time and cost by letting other's do the data input in a format that is reusable and useful. We can help you develop Portal's that benefits all parties.
Communication
One version of the truth. When investigating issues with customers, it is quite common that the customer has a different understanding to the staff members. With a portal, you can help your customers to understand what they have ordered, or requested. This way, everyone knows what the truth is.
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Furthermore, they do not need to phone you to check on these things. If they have a question in the evening, they can find out without waiting until the following day.​
Submit Orders
By submitting orders online, the number of call centre staff that you need is greatly reduced.
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You can take 10x more orders the following day without increasing your headcount.
Time is Money
Portals save money by reducing the headcount.
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Accurancy of data saves money by reducing your risk.
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Improvement of quality reduces the time spent solving issues.
Renewal of Contracts
Reminders for renewal can be automated with a link for the customer to view in the portal.
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The customer can then make this submission online at a time that is convenient for them.
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Further reminders can be scheduled, including calls from your sales team to follow up those that would rather speak to somebody.
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We combine our experience with yours to get the right solution.
Compliance
Portals can be really useful with Compliance.
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The recipient can always see where they are in the process.
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As they progress, each step can be saved, as find all the information is not always straight forward.
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An approval process wihin your business is used to ensure that all is correct and logged to the approver.
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The yearly renewal can be automatically scheduled.